WE TAKE PRIDE IN ENSURING THE HIGHEST QUALITY OF STONE AND CRAFTSMANSHIP IN EVERY PIECE. DUE TO THE NATURE OF NATURAL STONE EACH PIECE MAY VARY IN COLOUR OR THE PATTERN, THAT’S THE CHARM.

PLEASE USE THE WEBSITE IMAGES AND PHYSICAL SAMPLES AS A GUIDE ONLY. IF YOU WISH TO VIEW THE STONE PRIOR TO PRODUCTION WE CAN PROVIDE FURTHER IMAGES FOR YOUR ORDER HOWEVER EACH PIECE WILL VARY DUE TO THE NATURAL CHARACTERISTICS OF THE MATERIAL, PLEASE USE AS A GUIDE.

YOUR PIECE IS UNIQUE THAT’S THE BEAUTY OF NATURAL STONE SO NO TWO PIECES ARE THE SAME, IT IS JUST YOURS.

WE DON’T OFFER RETURNS OR EXCHANGE FOR CHANGE OF MIND ON READY MADE OR BESPOKE MADE TO ORDER PIECES ONCE THE ORDER IS PLACED WITH US.

PLEASE NOTE WE ARE NOT LIABLE SHOULD ANY DAMAGES OCCUR WHEN YOU ARE HANDLING YOUR PIECE, THIS IS NOT COVERED UNDER WARRANTY. WE OFFER A TWO YEAR STRUCTURAL WARRANTY FOR ALL PIECES. PLEASE TAKE CARE AND BE MINDFUL THAT NATURAL STONE IS HEAVY AND FRAGILE. IF HANDLED WITH CARE YOUR PIECE WILL LAST A LIFETIME. WE WOULD HAPPILY ASSIST IN A REPAIR OR DISCUSS OPTIONS IF AN INCIDENT DOES OCCUR.

WE PROVIDE A 24-MONTH STRUCTURAL WARRANTY COVERING DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE. THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, MISUSE, OR IMPROPER CARE. IT ALSO DOES NOT COVER DAMAGE DUE TO EXPOSURE TO EXTREME CONDITIONS SUCH AS MOISTURE, HEAT, OR SUNLIGHT. WARRANTY CLAIMS REQUIRE PROOF OF PURCHASE AND IMAGES OF THE DEFECT. AT OUR DISCRETION, WE WILL REPAIR OR REPLACE THE DEFECTIVE PRODUCT.

NATURAL STONE IS UNIQUE AND EACH PIECE COMES WITH IT’S OWN UNIQUE VARIATIONS. FRACTURE LINES, BRUISING, VEINING, COLOUR VARIATIONS AND SLIGHT IMPERFECTIONS ARE NOT CONSIDERED A FAULT AND WILL THEREFORE NOT EFFECT THE STRUCTURAL INTEGRITY OF YOUR PIECE.